Troubleshooting & FAQs

Start by identifying whether the issue affects one device, one owner, or the entire room. Pause an active draft before refreshing multiple devices or changing settings.

In this guide

• I cannot sign in
• My purchase or league is missing
• An owner cannot join or claim a team
• The phone or TV is not updating
• The TV has no sound
• A logo, image, or sound will not upload
• A player is missing or ranked incorrectly
• A pick or timer appears wrong
• Can owners draft remotely?
• Do team owners need paid accounts?
• Can I use both the TV and draft board?
• How do I contact support?

I cannot sign in

• Confirm the email address and check spam for the verification message.
• Allow cookies and JavaScript for DRAFTNIGHT.
• Try a current browser or private window.
• Disable privacy extensions that may block the authentication flow.
• Make sure you are using the account that owns the league or purchase.

See Account & Billing for additional steps.

My purchase or league is missing

Refresh the billing page once after a completed checkout. If the expected item is still missing, sign out and use the email address entered during purchase.

When contacting support, provide the account email, approximate transaction date, and league name. Never send a payment card number.

An owner cannot join or claim a team

Confirm the room code against the host or TV display and remove accidental spaces. Make sure the room is still active and the owner is using the current room rather than an older saved link.

If the team is unavailable, it may already be claimed in another browser session. Do not claim a different team as a workaround after the draft has begun; pause and resolve the session first.

The phone or TV is not updating

Check whether another device is receiving live updates. If only one device is affected, reopen that device's same room URL. If every device is affected, check your internet connection and try a backup network.

After reconnecting, compare the most recent pick and active team across the commissioner controller and TV before resuming.

The TV has no sound

1. Confirm the correct audio output device in the operating system.
2. Check system, browser tab, television, and speaker volume.
3. Interact with the TV page once to satisfy browser autoplay rules.
4. Verify that the relevant music, pick sound, or reaction is enabled in league settings.
5. Test without wireless casting if the casting method does not forward audio reliably.

A logo, image, or sound will not upload

Follow the accepted file type and size guidance shown beside the uploader. Try a shorter filename containing letters, numbers, hyphens, or underscores. Confirm that the file opens locally and is not empty.

If the upload begins but never completes, retry on a stable connection. Include the media type, file extension, approximate size, and visible error when contacting support; do not email the file unless requested.

A player is missing or ranked incorrectly

Clear the search query, select the appropriate position filter, and search the full player name. Confirm the league season and defensive format.

ADP and rankings can differ by scoring source and change during the season. If the player identity itself is missing or incorrect, send support the full name, expected position and NFL team, league season, and a screenshot.

A pick or timer appears wrong

Ask the commissioner to pause. Confirm whether the pick or auction sale completed on the controller and TV before submitting another selection or bid.

The commissioner can undo the most recent eligible live pick when a correction is required. In an auction, Undo Sale also refunds the purchase price and restores the nominating team. After an undo, verify player availability, active team or nominator, budget, and timer on all displays before resuming. Keeper selections follow the configured draft plan and may not behave like ordinary live picks.

For auction clock, maximum-bid, and sale behavior, see Auction Nominations & Bidding.

Can owners draft remotely?

Yes. Owners can join the room from supported phone browsers wherever they have a stable internet connection. The host can run the TV locally while remote owners use their controllers.

Do team owners need paid accounts?

Owners join the live room and claim teams from their phones. The commissioner account owns the league and hosting access; owners do not purchase a separate commissioner Season Pass simply to join.

Can I use both the TV and draft board?

Yes. They are separate synchronized displays and can remain open at the same time. Use the TV for broadcast presentation and the draft board for a compact grid.

How do I contact support?

Use the contact page for general, account, or billing help. Include the account email, league name, room code when relevant, affected device and browser, exact error, and the last successful action.

For a live draft that cannot continue, email support@draftnight.tv with URGENT and the room code in the subject. Never include passwords, payment card numbers, or room session tokens.